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Frequently asked questions
Delivery info and returns
DELIVERY TIME:
Standard delivery (Europe):
Approximately 4-7 business days
International destinations:
Approximately 6-12 business days
Pre-orders take longer to ship.
- We cover all import duties.
- Tracked & safe shipping.
RETURNS:
You have 14 days from the date of delivery of your order to return the items to our location in Europe.
Returns and refunds
RETURNS: You have 14 days from the date of delivery of your order to return the items to our location in Europe.
EXCHANGES: We recommend placing a seperate purchase for the desired item once you've shipped the return item to us. The return will be refunded once we receive it.
Get in touch
Need help? Send us a mail at info@lumerisa.de and we will get back to you as soon as we can.
1.000+ Customers Trust Lumérisa
Verified reviews from real customers.
The quality exceeded my expectations. The fabric feels premium and the fit is exactly as described. Shipping was faster than expected.
Die Qualität hat meine Erwartungen übertroffen. Der Stoff fühlt sich premium an und die Passform ist genau wie beschrieben.
Found the brand on TikTok and ordered two pieces straight away. The material is on point with much more expensive labels.
Auf TikTok entdeckt und direkt zwei bestellt. Das Material ist auf Augenhöhe mit viel teureren Labels.
Ordered the half-zip and it held up perfectly after multiple washes. Still soft, still structured, still elegant.
Beställde half-zip och den höll sig perfekt efter flera tvättar. Fortfarande mjuk, fortfarande strukturerad.
Great value for the aesthetic. Clean design, solid construction, pairs with almost everything. Will definitely order again.
Geweldige waarde voor de esthetiek. Strak ontwerp, solide constructie. Bestel zeker opnieuw.
The quality exceeded my expectations. Premium fabric, perfect fit.